Return and Exchange Policy at Sentimeta | Sentimeta We believe that gifts touch hearts, and your satisfaction with your experience with us is a top priority. In accordance with the regulations of the Saudi Ministry of Commerce, we clarify our approved return and exchange policy: Conditions for return or exchange: A return or exchange can be requested within 7 days from the date of receiving the order. The product must be in its original condition, unused, undamaged, and in its original packaging. Return or exchange is not allowed in the following cases: If the product is customized (such as certificates, dates, or personal messages). If the product is digital (such as downloadable files or custom designs). If the product has been opened or used in a way that loses its original condition. In case of an error on our part (incorrect, damaged, or missing product), we bear all shipping and replacement costs. Steps to request a return or exchange: Contact us via [WhatsApp / email]. Provide us with the order number and a photo showing the condition of the product. After verification and approval, the receipt of the product will be coordinated through the shipping company. The refund will be processed within 5-10 business days after receiving the product and verifying its condition. Refund: The amount will be returned to the same payment method used. Shipping fees are not refundable if the error is not on the store’s side.